Su, pictured left, is our factory liaison. Ma, on right,owns the factory that produces your hair units!
Today some of our factory reps from China came to Bainbridge, PA to our office. Both play essential roles in ensuring that your hair systems are made precisely, accurately and on-time.
As you might know all of our hair systems are manufactured in China (like most of the hair systems worn in America and abroad) so it's important that we actually meet face-to-face every now and again. Bill Sr, Bill Jr and Brandon, our marketing guy, made the trip to China to see the operation and meet with the factory workers in February.
A few months ago Su came to see us and work out HOP program issues and how it will effect her and the factory. Today and the rest of the week Su and Ma will be discussing quality control, turn-around issues, new hairstyles, our plans to introduce full cap systems for women, broadening our African-American/Ebony hair systems offerings.
In fact, as I write this the hair replacement techs are meeting with Su and Ma discussing issues that they have had as they deal with you as customers each and every day.
As you can imagine dealing with a factory in another country and culture can be quite a challenge. But you can rest assured that we are and will always be commited to working hard for your hair... so you don't have to! :)
Thanks Su & Ma!
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2 comments:
Great picture and post, I think this is very informative for our clients!
We had a meeting with Su and Ma today and it was very productive. This is Ma's first visit to HD. We covered alot of questions we had for Ma and it was very interesting to be able to speak with the man who actually runs the factory.
HD Lisa
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