New Store Design at Hair Direct

Currently our Hair Replacement Products store is down. Not for good. Just until the new design has been loaded. Our new design will have a lot of great features. Material Safety Data Sheets (MSDS), Ingredients, Directions, more images of each product, user reviews, and eventually a hair tech Video Review of each product. You'll have WAY more info on each product than you will find ANYWHERE!

It's gonna be great!

The only thing is... we'll have to work like crazy imputing this data by hand all this week. The images will be updated when the site goes live, but the MSDS, ingredients, etc, we'll have to do by hand, and while the store is live. Hopefully it won't get to annoying to customers trying to use the site while we're imputing the data but I'm pretty confident we'll get through it unscathed.

We like praise at Hair Direct

We put up a new "praise board" here at hair direct HQ! It's kinda neat to see the cool things people say and the way our service has helped people. I just thought I would give a small sampling of some of the things people are saying lately.

"Mary, ...I must commend your efforts, and your team, too. ...The point: I congratulate you on a job well done." -Ted

"I wanted to give you guys a very heart felt thank you. You company is very prompt with order processing. I am very happy to receive my order first thing this morning. I placed an order with another company on Nov. 25th and I am still waiting for the order. I will definitely do business with you again. Thanks Much! Keep up the good work. A Satisfied Customer!!" -Priscilla

"Hi Christie, You guys are the best! I was a HCM client for 10 years and I felt like a dollar sign to them...your service, and products are far superior to anything I have seen, and since I had to remove and reattache my units so many times at HCM, I got pretty good at it! ...thanks for all your help, and I hopeyou have a very happy Holiday!" -Tony

These next two comments came from our hair replacement forum community. Click on the title of the post to go directly to the forum post itself.

Julie Rocks! "I just wanted to take a moment ro praise Julie. It's great when a hair tech really stops to make sure your getting the best service possible. So, THANKS Julie!" -Forum Member: philk

Grateful and Thankful "I just want to say THANK YOU to all my new friends on the forum for your patience, input, ideas and humor. Your help and optimism have been absolutely invaluable in making the transition from "club hair care" to "home hair care" unbelievably smooth. I'd like to thank Kathy, my rep at Hair Direct and all the other folks I've spoken with at HD for all of their patience, assistance, kindness and help. And after my previous runaround in the hair replacement industry (outside of HD), I'd especially like to thank Bill, Sr. for not only opening the door to affordable, do-it-yourself hair replacement, but for running an ethical, transparent company with integrity (not to mention being a pioneer of hair system design of course). You all have helped eliminate the fear associated with the process of buying, wearing and maintaining a hair system and for that I am truly grateful." -Forum member CurlySue

The Dark, The Dymo, The Day.

Today was really quite interesting, productive and at times frustrating.

Before I arrived at the office I learned that the power was out. I tried to get in early enough to get pictures... But it was restored in short order. By the time I arrived the florescent ceiling panels were beaming.

Several of the Hair Replacement Techs had issues printing labels on their Dymo printers. The issue really had to do with Microsoft Office not being installed completely. I reinstalled MS Office 2003 and from there I reinstalled the Dymo software. At least I tried to.

On both computers I had problems either installing or getting the Dymo software to interact correctly with MS Office.

I need to say this... Dymo has GREAT customer service! Both times I called Dymo today I spoke with Heidi and each time she easily guided me to the root of the problem and the issue was resolved.

Today actually was the 2nd and 3rd time I called Dymo Customer Service. I didn't have to push a bunch of buttons, (only once) nor did I have to talk to a voice guided machine that never quite gets me where I want be, nor did I have to be frustrated by someone I didn't understand. All three experiences were great and though no one ever wants to contact technical support, I'm glad to know Dymo will at least make it a good experience.

Today, as I sat amongst the Hair Techs fixing computers, I really got to hear a dose of what they have to go through. Giving great customer service is never easy and in fact takes an extra dose of care. I'm glad to know that though our Hair Techs at times suffer through the day they work hard to continue to bring our customers the best service they know how.

Thanks Techs!