Bosses Day!

Today is Bosses Day and boy, did we surprise our bosses! When we called them in to the break room and they didn't see anyone at their desks on the way there they thought they might have a coup on their hands.

Far from it. In fact one of the great things here is the culture and atmosphere that "the bosses" have allowed to happen. I have worked at jobs where the main thing people do all day is complain about working. While all of us have had a bad day every now and again, this is generally a pretty fun place to work.

This might be a reason some of our hair replacement customers have left voicemail praise for our customer service. Though I'm not an expert, I'm sure a great environment makes it easier to give better customer service and keep friendlier attitudes.

Thanks Bosses for allowing Hair Direct to be a great place to work!

Talkin' shop with Bill Webcast!

Well last night Bill had his first webcast! He did a pretty swell job too seeing as he self-proclaims he's technologically-challenged. He had Brandon and others from the marketing department to help him out with all the computer stuff.


We had participating guests from China, Brazil, England and all over the United States. At the peak of the evening we had around 35 guests and they came prepared with all kind of questions for Bill. We had so many questions in fact that I noticed several of our Hair Replacement Technicians chimed in on the chat board to help them out.

Some of the questions and topics covered:

• Different types of ventilation
• Synthetic -vs- Human Hair: Different types of hair
• Our SOP (Standing Order Program)
• How to get started with Hair Direct
• Hair Replacement Maintenance tips

One of our before/after photo clients had and interesting question regarding Bill's succession plan if and when he retires... he said nothing around here will change. Which is nice because we really like it here.

We also had surveys running through out the webcast which answered many question such as how easy it was to access the webcast. Most said it was a breeze. What time of day was the best? The evening as it turns out, but we'll also be experimenting with other times as well. What is most important in a hair system. Over 72% said appearance.

We plan on doing more webcasts in the future but as of now have no exact date. Check back though because I'll be sure to let you know a date and time. Leave a comment if you have any particular subject or issue you would like covered. I'll pass it on to the rest of the marketing dept.

Like Bill says in his Hair Replacement Blog, "Have a Good Hair Day!"

Happy Birthday Mary!

Every time one of us here at Hair Direct turns a year older we always have a company sponsered Birthday Bash! It's really never a surprise... though we act like it is.

Yesterday was Mary's Birthday! She turned... Ahhh, ouch, ohhh, ehhh, thud! She just slapped me across the back of the head and made me swear to not tell everyone! Not really but if she were behind me she might slap the back of the head. Your secret is safe with us Mary.

I took a few pictures (which was difficult because Mary hates modeling for the camera). The party was a bit scarse due to the fact that sometimes techs just can't get away from their desks, vacations, accounting is going through software updates, etc.

But your welcome to join the party by viewing the images below!

Surprise!

Mary only took one breath to blow out the candles.

As usual, Nikki is in charge of serving.

I just want a "small" slice, Nikki.

The pies were great! They came from Country Table Resturant in Mt. Joy. The ice cream is from Kreiders! They were a fantastic combo!