Boy, Are Weeeee Busy!

I'm not sure if it's the holidays, our latest product offer, or just the fact that we keep growing by leaps and bounds, but the shipping department is moving at break-neck speed today to get all of our customer's orders out and on time. They barely let me in the warehouse... The camera was just about a death wish walking in there. LOL!

They were very gracious with me however and let me document these shots. The first shot is Rob - Sharon is in the second. These two are the movers and shakers in the warehouse. If you order a product; they pull it, dust it, wrap it with love and bubble wrap, sing it a song, then give it a gentle push as it begins it's journey to it's doorway (which should be yours).

And today is no different... even with the hustle and bustle, they will still find the time to be extra sure your orders are accurate and at your door in a jiffy.

Thanks Rob and Sharon. Also, Thanks to Jana who processes orders and makes sure the warehouse has what it needs to get the job done! She's just as busy!

HD-Bruno: Unedited.

Today I photographed our new Hair Techs. These are the pictures that we use on our Meet the Techs page.

It isn't easy being put up on a public website. For this reason I thought I would post a picture of me just so all the techs know that I can do it too.

This picture is not retouched, altered or anything. It's the real HD-Bruno!

I hope this act of solidarity shows that I know it isn't easy, but I understand.

Have a great day!

Hair Direct Pizza Party

Left to Right: Hair Tech Lisa with one of our new techs, Krystle!

Our marketing chieftain Brandon, was hoping to get pizza in peace. He wasn't successful.

Bill Jr grabbed a slice and quickly got back to his meeting with Su and Ma.

In honor of our guests this week Hair Direct bought the staff pizza! Pizza varieties abounded and I'm sure everyone was filled and fulfilled. We got the pizza from our favorite pizza place, Little Italy, down the street. Like always, when Hair Direct buys us food we are happy, and within 10-20 minutes, someone is usually moaning, "Why did I eat so much pizza?" But who that may be is a secret I'll keep to myself. I value my health.

Speaking of health. Our hair techs are multiplying. We've added three new hair techs but I don't want to get carried away. Tomorrow Nikki will be blogging to introduce these lovely ladies to you. I'll just let you know that they come from a variety of backgrounds and experiences.

Tune in tomorrow and learn more. Thanks!

Kathy's Cryin'

Kathy was crying today because we were out of Poptarts! She didn't know what to do without breakfast!

As soon as Bruno got here she expressed her concern and he joyfully noted he would make his biweekly run to BJ's Wholesale Club to pick up the goodies. Which he did!

We are lucky enough to have a small "store" to purchase things like mac 'n' cheese, candy bars, granola bars, soda, water, juice etc. at a very small price.

So hopefully Bruno learned his lesson and will stop making Kathy cry! Keep those Poptarts stocked man!

Some of our HD snacks!
Kathy's smiling once again!

The Dark, The Dymo, The Day.

Today was really quite interesting, productive and at times frustrating.

Before I arrived at the office I learned that the power was out. I tried to get in early enough to get pictures... But it was restored in short order. By the time I arrived the florescent ceiling panels were beaming.

Several of the Hair Replacement Techs had issues printing labels on their Dymo printers. The issue really had to do with Microsoft Office not being installed completely. I reinstalled MS Office 2003 and from there I reinstalled the Dymo software. At least I tried to.

On both computers I had problems either installing or getting the Dymo software to interact correctly with MS Office.

I need to say this... Dymo has GREAT customer service! Both times I called Dymo today I spoke with Heidi and each time she easily guided me to the root of the problem and the issue was resolved.

Today actually was the 2nd and 3rd time I called Dymo Customer Service. I didn't have to push a bunch of buttons, (only once) nor did I have to talk to a voice guided machine that never quite gets me where I want be, nor did I have to be frustrated by someone I didn't understand. All three experiences were great and though no one ever wants to contact technical support, I'm glad to know Dymo will at least make it a good experience.

Today, as I sat amongst the Hair Techs fixing computers, I really got to hear a dose of what they have to go through. Giving great customer service is never easy and in fact takes an extra dose of care. I'm glad to know that though our Hair Techs at times suffer through the day they work hard to continue to bring our customers the best service they know how.

Thanks Techs!